Vacation Rental Policies

 

  1. CHECK-IN TIME IS AFTER 3 P.M. CST AND CHECK-OUT IS 11 A.M. CST. NO Early Check-ins.
  2. All of our properties are NON SMOKING.
  3. Pets are not permitted in rental units under any conditions.
  4. We will not rent to vacationing students or singles under 25 years
    of age unless accompanied by an adult guardian or parent.
  5. DAMAGE/RESERVATION DEPOSIT- A damage/reservation deposit is required. It might vary according to the property. The deposit is NOT applied toward rent; however, it is fully refundable if:


    • No damage is done to unit or its contents, beyond normal wear and
      tear.
    • No charges are incurred due to contraband, pets or collection of
      rents or services rendered during the stay.
    • All keys are left on the kitchen table and unit is left locked.
    • All charges accrued during the stay are paid prior to departure.
    • No linens are lost or damaged.
    • NO Early check-in or late check-out.

  1. PAYMENT - An advance payment equal to 50% of the rental rate is required. The advance payment will be applied toward the room rent. Please make payments in the form of traveler's checks, bank money orders, cashiers checks or personal checks payable to Your Name.
  2. The advance payment is not a damage deposit. The BALANCE OF RENT is due upon arrival.
  3. MAXIMUM OCCUPANCY- The maximum number of guests per condominium has to be respected. Penalties will be applied otherwise.
  4. INCLUSIVE FEES - Rates include a one-time linen-towel setup. Amenity fees are included in the rental rate.
  5. 2 maid service per week daily maid service is not included in the rental rate however is available at an additional rate.
  6. RATE CHANGES - Rates subject to change without notice.
  7. WRITTEN EXCEPTIONS - Any exceptions to the above mentioned policies must be approved in writing in advance.
  8. Complaints about neighbors, disturbs in the property and not to act according to Playa Paradise rentals rules and regulations is reason for the manager of the property to ask you to leave the villa / condo

RESERVATIONS INSTRUCTIONS

  1. To make a reservation you need to contact us by email or by completing the Rental Reservation Request.
  2. As soon as we receive your rental reservation request, we will check the availability and notify you within 48 hours with confirmation and all details.
  3. 50% deposit plus the guarantee deposit is required to hold the reservation.
  4. A confirmation will be sent to you by email upon receipt of the deposit.
  5. The rental balance plus the security deposit is required upon arrival (cash or traveler's checks).

10 to 15 days before your arrival you will receive an email from us with an emergency telephone number, instructions to receiving the key and detail direction to your home/condo.

Prices are subject to change without notice.

 

PAYMENTS AND REFUNDS TERMS

  • 60 + days in advance - Deposit minus $50 USD will be refunded
  • 30 - 60 days in advance - 50% of deposit will be refunded
  • Less than 30 days - No deposit will be refunded
  • If you are unable to travel due to hurricanes - Deposit minus $50 USD will be refunded

 

SECURITY DEPOSIT

After your checkout, we will have the property cleaned and a detail inventory will be done before the next guests check in.

Provided there is no more than reasonable clean up and nothing damaged or missing, then a check for the returned security deposit will be given refunded.

In case that there is damage or lost items it would be deducted at replacement cost which may include shipping and importation costs. Locked closets are reserved for the use of the property owner.

You agree to take all reasonable steps to ensure that the people staying with you respect the rules and regulations affecting this company rental policies.

The renters are responsible for the property, its contents, and themselves during occupancy. Renters must lock windows and doors to keep the condo/home safe and observe precautions given from the owner and their staff. The deposit amount varies according to the property so it will be informed by email. The amount of the deposit can vary according to the Villa / Condo

  • Lost key = $ 40
  • Lost Cell phone = $ 110
  • Lost remote control for garage = $ 150

 

QUESTIONS, COMPLAINTS AND MAINTENANCE

The property administrator and their stuff work hard to ensure that the villa, condos and amenities are in place and in a good working order. The administrator will be available to answer your questions and supervise maintenance. In case of a problem the administrator will solve the problem or repaired as soon as possible. However no refund or adjust shall be made for unforeseen failures.

It is the guest obligation to notify the administrator immediately in case of any damage or problem.

GROUPS and PARTIES WARNING-WE RENT TO FAMILIES AND RESPONSIBLE ADULTS ONLY.

We do not rent to house parties and/or groups including but not limited to fraternity, high school graduation, spring break from high schools or colleges, or other non family groups

Any violation will result in termination of rental agreement without refund

PLEASE NOTE Property items (such as bedspreads, pillows, chairs, pots and pans, dishes, glasses, silverware, etc.) are NOT to be taken out of the property (to the beach or other properties

OUR IN-HOUSE MAINTENANCE and HOUSEKEEPING STAFF If you should discover that your unit has not been cleaned or has damages, please report it to us immediately and we will make all efforts to resolve the problem. Check out time is NOT the time to inform us about problems. We cannot issue refunds for mechanical breakdowns or unit cleanliness

LOCKED CLOSETS Many owners have their personal items locked in a closet for their convenience. These areas are not included in any rental. Please do NOT attempt to open these locked closets - they are for HOMEOWNER USE ONLY. If you break into the closet, your guest account will be charged for any repairs as well as missing ítems

 

KEY LOCK BOX

For properties with access to the properties key by key box please don't remove the key form the box, and please replace the top box after each use.

 

TV SERVICES

For properties with sky, dish or cable service, do not reprogram the system, disconnect wires. If you do so and it has to be reprogrammed, the charge will be u$d 50.00

 

Notes

  1. Only registered guests are allowed inside the villa and on the property. Permission from the administrator is required for any non registered access.
  2. All children no matter his age is included in the maximum occupancy No additional guests are allowed and this is enough reason for contract to be null and void and you will be asked to leave.
  3. No pets of no specie are allowed inside the property or in the outside
  4. All properties are non smoking inside
  5. All rentals are subject to Mexican laws and regulations.
  6. Please conserve both water and electricity. Shut off air conditioners when not using the bedrooms, and when leaving the home/condo. In case Air conditioners are found running with doors or windows open will result in a penalty.